Multilujos BYG

Refunds & Returns

At Multilujos BYG, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return process.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• The return request must be made within 30 days of purchase.
• Proof of purchase (receipt or order number) is required.

How to Request a Refund

Please follow these steps to initiate a refund:

• Contact our customer support at [email protected] with your order details.
• Provide a brief explanation of the reason for the return.
• Wait for our confirmation email with return instructions.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days using the original payment method.

Exceptions

• Gift cards, downloadable software, and personalized items are not eligible for refunds.
• Items damaged due to misuse or improper handling cannot be refunded.

Exchange Policy

If you wish to exchange an item, please contact our support team. We will guide you through the exchange process and provide necessary shipping instructions.

Contact Us

If you have any questions about refunds or returns, please email us at [email protected] or call us at +1 (555) 123-4567.